Service Experience Best Practices Workshop

Have you ever wondered how to go about evaluating a service? Have you ever wished there were easily-applied best practices for services like there are for websites or other products?

Wish no more! Come out to our Service Experience Best Practices workshop. In this workshop, you will learn about a new heuristic evaluation tool for services and how it can be applied to evaluate service experiences.

The workshop will take place on Tuesday, May 10th from 6:30pm to 9:00pm at the Kijiji offices at 500 King Street West in Toronto.

To reserve your spot, register here.

See you there!

About the Facilitators

Shannah Segal, Principal and Advisor for the “Service Design Heuristics Field Guide”, Usability Matters

Shannah feels the single most rewarding part of user experience is the opportunity to work with people. It’s no surprise that her ethos has helped us stay true to our roots: people are at the heart of the Usability Matters design practice. With a communications background, and years of hands-on roles as an information architect, UX designer, and project manager, Shannah brings a broad set of practical experience to projects. Building on her professional experience, Shannah completed a Master of Design in Strategic Foresight and Innovation at OCAD University in 2014. Her major body of work, The Next Familiar, focused on examining wearable, implantable and ingestible devices using a speculative design foresight approach.

Linn Vizard, User Experience Designer and Primary Author of the “Service Design Heuristics Field Guide”, Usability Matters

Linnea’s love of designing delightful experiences and services stems from her curiosity about the impact of design on society. In particular, Linnea is passionate about service design — the planning, organizing, and optimizing of interactions between service providers and customers. While living in Ireland, she was a member of the city service-design team Designing Dublin; here in Canada, she co-founded Service Design Toronto.

Linnea holds a Bachelor of Design in Industrial Design. In her work she looks to explore how we can develop meaningful, human interactions in the digital age. Her past projects have included digital advertising at CBS Outdoor, as well as mobile and web work for clients such as blogTO, Huffington Post, and Sunnybrook.

An enthusiastic member of Toronto’s digital design community, Linnea has also spoken at conferences such as PyCon Canada and FITC Screens.