Usability Matters team at work
PROFIT 500 for 2015 and 2016
UM helped us advance our overall goal of making services client-friendly, and developed real, concrete changes that could help us improve right away.

— Leah Erbe

Case Coordinator, Actors' Fund of Canada

Multi-Disciplinary

Our designers have different specialties, but all with a firm grounding in UX. Our specialized offering attracts experienced and progressive designers, and our culture values knowledge sharing and collaboration throughout the team.

6 tips for doing a digital ethnography

For UX researchers and designers, this can be an incredible tool to empathize with and further understand your user group.

Usability testing: 3 common mistakes to avoid

Lessons learned from years of usability testing experience.

How to get the most out of your journey maps

Customer or user journey maps are valuable tools for demonstrating the paths that employees, customers, and stakeholders may follow.

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